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NCH Docket Number
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2563545
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Dated
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2021-02-15
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Sector
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Electronics Products
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Problem Reported
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Consumer had purchased a branded smart watch in end September 2020 and had paid ₹4049/-. It was working fine for about a month, after which, several technical and hardware issues showed up. Consumer contacted the company regarding the technical problems, and requested for a replacement as the smart watch was in the warranty period. The Company engineer promised him a replacement of the product but thereafter there had been no response from the company.
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Escalation by NCH
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As the company is a convergence partner of the National Consumer Helpline, the company responded on the NCH Portal that “it was informed to you regarding a gift card to be issued of the same amount you have paid. The gift card can be used on the website within a year without any terms and conditions. Please feel free to contact us in case of any further query.
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Consumer Feedback (INGRAM)
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Excellent! Thank you team, i am really thankful to all team for the stand behind the common man and result got
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