Convergence Program
National Consumer Helpline (NCH) – Convergence Program
National Consumer Helpline (NCH) is the grievance redressal mechanism of the Department of Consumer Affairs, Government of India. NCH has emerged as a single point of access for consumers across the country at the pre-litigation stage. Grievances can be registered in 17 languages through an omni-channel, IT-enabled central portal using toll-free numbers 1915 or 1800-11-4000, as well as through WhatsApp, SMS, the NCH App, web portal and UMANG App.
As part of this project, companies partner with NCH under the Convergence initiative on a voluntary and free-of-charge basis to resolve customer grievances quickly and amicably. More than 1,027 companies and organisations have already joined. Grievances are forwarded in real time, and responses are expected within 30 days.
Benefits of partnering with NCH
- Proactively resolve customer grievances before they escalate into disputes.
- Enable faster and amicable resolutions for both customers and companies.
- Improve customer retention and build loyalty through better service.
- Promote corporate governance and social responsibility.
Toll-free: 1915 or 1800-11-4000.
Why Companies Join
- Faster resolution
- Better transparency
- Trust building
