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NCH Docket Number
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4050205
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Dated
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2022-11-25
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Sector
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e-commerce – online shopping
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Problem Reported
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Consumer had bought a table in mid- November 2022 and paid an amount of ₹770. When the order arrived it was a defective piece, so the consumer contacted the company for refund, but the online shopping company did not respond.
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Escalation by NCH
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As the company is a convergence partner of NCH, the grievance was responded on the portal stating that ‘the seller has initiated a refund of Rs. 770/-, which has been credited back to source account. This refund will reflect within xxxxx as per standard banking procedures
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Consumer Feedback (INGRAM)
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Excellent! Thanks NCH for the quick response.
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