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NCH Docket Number
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3959844
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Dated
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2022-10-25
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Sector
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Banking- Credit Card (other than Digital Payments)
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Problem Reported
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Consumer had applied for an add-on card, but the bank rejected
the request as the date of birth was different on the PAN card/identity card
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Escalation by NCH
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As the Bank is a convergence partner of NCH; the grievance was responded on the portal itself that the application had been re-processed, based on the PAN copy submitted by the customer, and the card issued has been delivered
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Consumer Feedback (INGRAM)
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Excellent! This is to bring to your notice that i am happy my complaint solved by bank and thank you all consumer helpline members
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