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NCH Docket Number
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3832524
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Dated
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2022-09-14
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Sector
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Digital Payment modes- e-wallet
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Problem Reported
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Consumer’s money had been debited from his e-wallet account towards payment for an e-commerce, purchase. This was wrongly done as the purchase was not made by him. He had informed the e-wallet company.
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Escalation by NCH
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As the payment bank is a convergence partner of the NCH, the grievance was responded y the Bank on the portal itself, stating “Amount refunded to customer wallet”.
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Consumer Feedback (INGRAM)
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Excellent! Your service was really awesome. You have solved my issue and got my amount refunded.
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