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NCH Docket Number
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3807923
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Dated
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2022-09-05
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Sector
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Banking – e-wallet
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Problem Reported
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Consumer tried to recharge ₹ 100/- in his metro card from an e- wallet attached to his Bank account. The amount got deducted but the recharge was not done and the amount was not credited back in his bank account even after 3 days.
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Escalation by NCH
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As the PSU Bank is a convergence partner of NCH, the grievance was responded by them on the portal itself stating “The mentioned amount has been credited to your account as on xxxx”
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Consumer Feedback (INGRAM)
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Excellent! Very prompt action. Thanks NCH.
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