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NCH Docket Number
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3832902
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Dated
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2022-09-14
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Sector
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Airlines - Domestic
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Problem Reported
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Consumer had a flight ticket and stated that as the Airlines had cancelled the flight due to technical difficulties, she was eligible for a full refund as per law. Her refund had been initiated but she had received only the partial refund of ₹ 5140/- from the total sum of ₹ 19656/- She had been waiting for a long time just for the refund. She requested NCH to look into the matter and do the needful for the injustice faced by her and many others.
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Escalation by NCH
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As the Airlines is a convergence partner of NCH; the grievance was responded by them on the portal itself stating “Matter has been forwarded to the concerned location for a report” Thank you team, I very much appreciate the quick resolution of my complaint.
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Consumer Feedback (INGRAM)
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Excellent! Absolutely at par services.
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