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NCH Docket Number
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3705103
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Dated
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2022-07-31
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Sector
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e-commerce - online shopping
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Problem Reported
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Consumer had ordered a product from an online shopping platform, but due to an issue she wanted to return it. However, the company was not responding to the problem.
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Escalation by NCH
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As the company is a convergence partner of NCH, the grievance was responded on the portal stating ‘We understand that you received a missing quantity for your order. We will initiate a refund of Rs.669 within 2 working days. Once initiated, the amount will reflect in your bank account in 2 - 3 working days
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Consumer Feedback (INGRAM)
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Excellent! No suggestions as such just want to thank for helping when no one was listening to the problem
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