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NCH Docket Number
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3305143
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Dated
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2022-02-22
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Sector
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E-Commerce (online shopping)
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Problem Reported
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Consumer had bought a branded mixer grinder from an online shopping portal in mid- February 2022 and had paid ₹ 499. After delivery, consumer found that the product delivered to him was a used one. Consumer complained to the online shopping portal and asked for return and refund. But company had denied to do so.
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Escalation by NCH
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As the online shopping company is a convergence partner of the National Consumer Helpline, the grievance was responded on the NCH Portal that, “Customer gave confirmation on RVP and also got email / SMS of refund initiation, TAT shared will get credited within 3-4 days. Hence customer agreed to close the case.”
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Consumer Feedback (INGRAM)
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Excellent Thank You for resolving the case. Good Experience with Consumer Forum. I got the amount I paid for the product.
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