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NCH Docket Number
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3405381
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Dated
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2022-04-05
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Sector
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E- Commerce
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Problem Reported
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Consumer had ordered branded pair of shoes from an online shopping portal in March 2022 and had paid ₹ 2815. The size delivered to him was wrong. He complained to company and product was picked up after many requests. But till date the amount was not refunded.
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Escalation by NCH
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As the online shopping is a convergence partner of the National Consumer Helpline, the grievance was responded on the NCH Portal that ‘Refund successfully processed on xxxxxx (date) for ₹2815 Bank Reference Number is - xxxxxx’
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Consumer Feedback (INGRAM)
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Excellent! EXCELLENT SERVICE.THE BEST EXPECTED RESULTS WITH IN 2 DAYS.
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