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NCH Docket Number
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1952789
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Dated
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2020-03-12
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Sector
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NBFC (Housing Fin.)
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Problem Reported
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Consumer had applied online for a housing loan and had paid ₹5,000 as the registration amount. He was given the File number. Then, the company representatives followed up with him continuously for at least 3 weeks to upload the required documents on their website. Later, they rejected his application without any reason and were also not refunding the ₹5000 which he had paid as registration amount to them.
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Escalation by NCH
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As the Company is a convergence partner of the National Consumer Helpline, the grievance was responded to on the NCH Portal that “As a very rare exception, we will refund in full, the fee paid by customer within 7-10 days.”
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Consumer Feedback (INGRAM)
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Excellent. Thanks a lot, to Consumer Grievance Team of India. You proved we have good governance in our country.
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