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NCH Docket Number
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3370830
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Dated
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2022-03-22
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Sector
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E-commerce
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Problem Reported
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Consumer had ordered a branded ceiling fan from an online shopping website and had paid ₹ 3,340. . The ceiling fan delivered to him was of a different model. He had complained to company many times but they were not responding.
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Escalation by NCH
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As the online shopping portal is a convergence partner of the National Consumer Helpline, the responded on NCH Portal that ‘We’d like to let you know that the seller has confirmed that the refund of ₹3340/- has been completed on xxxxxx and should be reflecting in your account xxxxxx. Payment reference number: xxxxxxxxx
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Consumer Feedback (INGRAM)
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Excellent! Excellent service by NCH
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