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NCH Docket Number
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3214096
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Dated
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2022-01-11
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Sector
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Electronics Products
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Problem Reported
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Consumer had bought a branded printer in mid- April 2021, paid ₹8000/- but after a few months it ran in to an issue whereby the paper did not load. He sent out an email to the company and also had a chat with what’s app support, they did take accountability of issue but did not even bother to follow up.
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Escalation by NCH
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As the company is a convergence partner of the National Consumer Helpline; the grievance was responded by the company on the NCH portal that “Service done, issue resolved, case closed.
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Consumer Feedback (INGRAM)
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Excellent. Thank you NCH team
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