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NCH Docket Number
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2965167
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Dated
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2021-09-15
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Sector
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Consumer Durable
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Problem Reported
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Consumer had purchased a RO water Purifier in the third week of October 2020 and had paid ₹ 10500/- . The RO was defective right from the start; the company technicians had visited many times and repaired the product, but the product not working properly. Consumer contacted the company for a replacement, but did not receive any response.
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Escalation by NCH
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As the RO Company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal that “New Machine Delivered and Installed at Customer premises”.
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Consumer Feedback (INGRAM)
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Excellent. So fast and quick resolution thank u
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