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NCH Docket Number
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1865022
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Dated
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2020-01-21
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Sector
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E-commerce
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Problem Reported
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Consumer's mother was booked on a domestic Airlines flight from
Guwahati to New Delhi in early December 2019 and had a confirmed seat. Despite
reaching the airline check-in counter on time, she was not allowed to board the flight and
the booking was rescheduled from the airlines side on the next available flight whose
scheduled departure time was a few hours later, on the same day. And all this was
because of the fault on the part of the airline staff.
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Escalation by NCH
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As Company is registered as a Convergence Partner of National
Consumer Helpline the company responded on the portal as “We have processed
refund for this order... and informed same to customer.”
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Consumer Feedback (INGRAM)
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Thanks for your support. We received refund today.
Consumer Feedback on INGRAM: Excellent. Got excellent help.
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