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NCH Docket Number
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2884198
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Dated
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2021-08-05
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Sector
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E-Commerce
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Problem Reported
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Consumer ordered pen drive in the first week of July 2021 from an online shopping website and paid the amount of ₹1604/-. However, even after a month he had not received the product. He had contacted the online shopping portal multiple times but was not getting any satisfactory response from their end.
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Escalation by NCH
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As the online shopping portal is not a Convergence partner of the National Consumer Helpline, the grievance was forwarded to the company by e-mail, and the company responded that “ refund has been done, refund details are given below: xxxxx Date: xxxxx time:xxxxx Amount: 1604 rupees.”
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Consumer Feedback (INGRAM)
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Excellent ! Very good efforts
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