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NCH Docket Number
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2764092
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Dated
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2021-06-04
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Sector
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Electronic Products
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Problem Reported
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Consumer had ordered a watch from a branded electronics Company and paid an amount of ₹2748/-, by the online mode. As the product delivered was defective, the consumer returned the product to the company but received a wrong product in replacement. Later, he raised the grievance with the Company to pick up the product and process the refund as he did not want the replacement second time.
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Escalation by NCH
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As the Company is a convergence partner of the National Consumer Helpline, the grievance was responded by the company on the NCH Portal stating “We have refunded the amount : REF ID xxxxxxx Date : xxxxx, xxxxx pm "
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Consumer Feedback (INGRAM)
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Excellent. Great Service.
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