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NCH Docket Number
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2766288
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Dated
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2021-06-06
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Sector
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Banking
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Problem Reported
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Consumer has a savings account in a large Private Sector Bank. In the first week of June 2021, he was a victim of a scam on social media. Someone had taken his debit card details and he lost an amount of ₹ 30,000. After that he approached the bank, but did not get any resolution.
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Escalation by NCH
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As the Private sector bank is a convergence partner of the National Consumer Helpline, the grievance was responded by the Bank on the NCH Portal that ‘Our official communicated that the amount has been credited to beneficiary.’
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Consumer Feedback (INGRAM)
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Excellent ! Thankyou very much sir. Saved me lot. thankyou. I m very happy about it
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