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NCH Docket Number
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2833726
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Dated
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2021-07-10
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Sector
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E-Commerce- online shopping
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Problem Reported
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Consumer had ordered a shirt, and the status on the e-commerce portal showed as 'Delivered' although the item had not been delivered yet. As it was a prepaid order, her money was blocked on account of this. Consumer had tried contacting the company many times, but had not received any response.
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Escalation by NCH
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As the online shopping portal is not under Convergence with NCH, the grievance was e-mailed to the company, and the company responded that “Refund issued to the consumer. Consumer confirmed that he has received the notification for the refund.”
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Consumer Feedback (INGRAM)
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Excellent!!! Refund received of ₹1349/-. Thank you so much, NCH
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