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NCH Docket Number
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2784396
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Dated
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2021-06-16
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Sector
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E- Commerce (patient care equipment)
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Problem Reported
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Consumer had ordered a Manual Patient Lifting Machine and a wheel chair in mid June 2021 at a price of ₹ 28999/- from an online company, but on delivery it was found to be defective. So, he raised a return request but did not get any response from the company.
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Escalation by NCH
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As the company is not a Convergence partner of the NCH, the grievance was e-mailed to the company. As there was no response, two more e-mail reminders were sent, after which the company responded that “Reverse pickup has already been done. Product will reach our warehouse in next 3-4 days post which we will initiate the refund”.
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Consumer Feedback (INGRAM)
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Excellent! Good Job !
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