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NCH Docket Number
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2786543
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Dated
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2021-06-17
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Sector
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E-Commerce
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Problem Reported
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Consumer had ordered a laptop from an e-commerce website in early June 2021 and had paid ₹15990/- online, in their account. Now, after paying the amount, the company is neither giving the laptop nor refunding his money.
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Escalation by NCH
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As the e-commerce company is not a Convergence partner of NCH, the grievance was e-mailed to the company, and they responded that “Already delivery is done. Please check tracking id: AWB No- xxxxxxx.”
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Consumer Feedback (INGRAM)
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Excellent! Sir/Mam thank you very much with your help, I have got this laptop, the quality of this laptop is low but it is fine. Thanks
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