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NCH Docket Number
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2762962
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Dated
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2021-06-04
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Sector
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E-Commerce: online shopping
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Problem Reported
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Consumer had ordered branded clothing - 3 packs of 2 pieces each of the garment and 2 packs of 3 pieces each of the garment making it a total of 5 packs containing 12 pieces in total. However what got delivered was only 1 Pack of 2 pieces of the garment and 1 pack of 3 pieces making it a total of 2 packs containing 5 shorts in total. In regard to this, he had already raised multiple complaints with the shopping portal but they had not provided a resolution for the same. It had almost been a month since he made the order and payment.
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Escalation by NCH
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As company is not a Convergence partner of the NCH, the grievance was e-mailed to the company, and the Company responded that as the Consumer’s order was missing, they had gone ahead and initiated the refund for the missing product amounting ₹1082.83/-
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Consumer Feedback (INGRAM)
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When NCH spoke to the consumer, he confirmed that he had received the refund of ₹1082/- from the company.
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