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NCH Docket Number
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2742926
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Dated
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2021-05-22
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Sector
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Electronics Products
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Problem Reported
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Consumer had bought a motherboard for his computer in November 2020, paying ₹ 6489/-, and which had a warranty of one year. However after using it for 3-4 months, the product had to be repaired several times, but even after this, the same problem persisted in the motherboard, due to which the computer does not perform as required
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Escalation by NCH
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As the electronics products company is not a Convergence partner of the National Consumer Helpline, the grievance was e-mailed to the company and the company responded that the replacement Product had been dispatched, and gave the tracking number as well as the delivery partner name.
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Consumer Feedback (INGRAM)
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Excellent! The service by consumer helpline is excellent and prompt. This one helpline is a hope for all consumers when in need. Great show, keep it up!
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