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NCH Docket Number
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2731715
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Dated
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2021-05-14
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Sector
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e-Commerce
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Problem Reported
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Consumer had transferred an amount of ₹364/- from the company’s e-wallet to his bank account in end April 2021, but had not received the amount. He had contacted the company’s customer support but did not receive a proper response. He also contacted his bank’s customer support and was informed that the company had not transferred any amount in his bank account.
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Escalation by NCH
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As the company is a convergence partner of the National Consumer Helpline; the grievance was responded by the company on the NCH Portal that “Balance reversed to xxxx account. Please reinitiate the amount from app after updating correct bank details.”
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Consumer Feedback (INGRAM)
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Excellent! You are excellent
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