|
NCH Docket Number
|
2696791
|
Dated
|
2021-04-23
|
Sector
|
E-commerce
|
|
Problem Reported
|
Consumer had placed a prepaid order of a few ayurvedic products of a branded company for ₹ 534/- from their official e-commerce website in mid – April 2021, but even after a week his order had not been delivered.
|
|
Escalation by NCH
|
As the company is not under the Convergence partnership of the National Consumer Helpline, the grievance was e-mailed to the company and the Company responded that “Material which the consumer ordered has been delivered to him”
|
|
Consumer Feedback (INGRAM)
|
When NCH spoke to the consumer, he confirmed that the company had delivered the products, and he was happy with the response.
|
