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NCH Docket Number
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2633984
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Dated
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2021-03-23
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Sector
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Travel & Tourism
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Problem Reported
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Consumer had booked flight tickets in the last week of March 2021 for ₹ 5964/-. The flight was cancelled and the consumer was informed by the customer care Dept of the company that the refund would be credited in another 10-15 days. . Later, when the consumer went through the reviews of the company, he came to know that this was a fraud website and no money is ever refunded by them to consumers.
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Escalation by NCH
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As the travel company is not a Convergence partner of NCH, the grievance was forwarded to the company by e-mail. As no response was received, a reminder e-mail was sent, and the company responded that they had refunded the full amount to the passenger.
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Consumer Feedback (INGRAM)
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Excellent ! It is a perfect platform for addressing grievances. Full transparency is maintained
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