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NCH Docket Number
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2542372
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Dated
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2021-02-04
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Sector
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General Insurance
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Problem Reported
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Consumer had taken a car insurance policy from a private sector general insurance company. While renewing his policy in the third week of October 2020 for an amount of ₹14926/- he mistakenly made the payment two-times. He had already sent the transaction details to the company of the additional payment made by him, and had sent them many e-mails also, but had not got any response from them.
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Escalation by NCH
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As the general insurance company is a convergence partner of the National Consumer Helpline; the grievance was responded by the company on the NCH Portal that “your refund has been approved. This amount will be credited into your bank a/c within 8-15 working days.”
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Consumer Feedback (INGRAM)
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Excellent! I am very much satisfied with your service
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