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NCH INGRAM

Integrated Grievance Redressal Mechanism

Integrated with WhatsApp

Web Portal for complaint registration
Send SMS for complaint
Call consumer helpline
UMANG mobile application
National Consumer Helpline mobile app

Connect With Us

Choose your preferred platform to reach National Consumer Helpline

Grievance Redressal Journey

How NCH Works

A simple and transparent process from grievance registration to response and resolution.

  1. Step 01

    Register Grievance

    Register your consumer grievance through the NCH Web Portal, Mobile App, UMANG, WhatsApp or Call Centre.

    Register Grievance
  2. Step 02

    NCH Processes & Forwards

    NCH processes the grievance and forwards it to the concerned company, department or organization.

    Routed to concerned entity
  3. Step 03

    Concerned Entity Responds

    The concerned entity reviews the grievance and provides a response or resolution update.

    Response shared with consumer
  4. Step 04

    Track Resolution

    Track your grievance status and view the latest response and resolution updates online.

    Track Grievance
Need help with your grievance? Call National Consumer Helpline at 1915 or 1800114000
Register Grievance

NCH Videos and Podcasts

Play NCH Success Story 1 video
Play NCH Success Story 2 video
Play awareness video featuring Sunil Grover
Play NCH e-Dakhil platform awareness video
Play awareness video featuring Manish Paul
Play NCH Success Story 3 video

NCH 2.0 - Empowering Consumers

  • 17 Languages

  • Omni Channels

  • Convergence Partner

  • Call Back Facility

Multiple ways to lodge grievances

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National Consumer Helpline,
Department of Consumer Affairs, GOI

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