Consumer Rights

Right to Safety
Means right to be protected against the marketing of goods and services, which are hazardous to...


Consumer Fora


Locate your Consumer Forum

Directors (Nodal Officers) of Public Grievances in GoI

Who is a consumer ?

A Consumer is a person who purchases a product or avails a service for a consideration, either for his personal use or to earn his livelihood by means of self employment. The considerationmay be:

  • Paid
  • Promised
  • Partly paid and partly promised.

It also includes a beneficiary of such goods/services when such use is made with the approval of such person.

Who is not a Consumer?

A person is not a consumer if he/she:

  • purchases any goods or avails any service free of charge;
  • purchases a good or hires a service for commercial purpose;
  • avails any service under contract of service

Goods and Services Tax(GST) Related Information



The Consumer Protection Act

An Act to provide for better protection of the interests of consumers and for that purpose to make provision...


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